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Guest Service

Our hotline will be opening soon, please kindly wait. For any questions, please contact us by emails or come to our official mobile applications, we will properly handle your questions, thanks for your understanding and support.

 

Email Us

Guest Service
Guestservices@universalbeijing.com
Guest inquiries and assistance Customer Service Feedback & Concerns On-site hotel assistance Lost and Found Merchandise Inquiries
Compliance
Compliance@universalbeijing.com
UBR is committed to conducting business with integrity and complying with applicable legal and ethical standards.  This commitment requires each employee to act ethically and to do the right thing in the right way.
If you become aware of a known or suspected violation of applicable laws and regulations by any of Theme Park and Resort Management Branch employees, you can report to the above email address.

Address

Universal Beijing Resort
Universal Beijing Resort, Li Yuan Zhen, Tongzhou District, Beijing
The Universal Studios Grand Hotel
Universal Beijing Resort, Li Yuan Zhen, Tongzhou District, Beijing
NUO Resort Hotel
Universal Beijing Resort, Li Yuan Zhen, Tongzhou District, Beijing