FAQ

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Which bus lines are to Universal Beijing Resort?

Both Line 1 (Batong Line) and Line 7 terminates at Universal Beijing Resort.

When will Universal Beijing Resort officially open to the public?

The estimated Grand Opening of Universal Beijing Resort is in 2021. The specific date is yet to be released. Please follow the official Weibo and WeChat accounts of Universal Beijing Resort for the latest updates.

What I will find at Universal Beijing Resort?

Universal Beijing Resort consists of Universal Studios Beijing, CityWalk and two hotels. The Universal Studios Beijing theme park will feature seven themed lands: Hollywood, Jurassic World Isla Nublar, WaterWorld, Kung Fu Panda Land of Awesomeness, the Wizarding World of Harry Potter™, Transformers: Metrobase and Minion Land. Immensely popular rides and attractions there will take you on an amazing journey with immersive experience. More details are yet to be released. Please follow Universal Beijing Resort's official Weibo and WeChat accounts for latest updates.

What types of restaurants that Universal Beijing Resort offers? What's their specific location across resort and how can I find them? What is the consumption standard?

Universal Beijing Resort boasts a wide variety of restaurants featuring different themes and styles. There are three major forms, table service restaurants , quick service restaurants and cart operations, all of which aim to deliver palatable food with a Universal touch to our guests both from China and around the world. We offer different food including the Chinese dishes, western cuisines and global snacks to meet with the diversified needs of guests. Themed restaurants and carts are located within the resort. Please refer to the guide map or the official App for specific locations.

Can we shop or dine at CityWalk without admission tickets to the resort?

Guests are welcome to enjoy the incrediblye shopping and dining available throughout CityWalk without having to puchase an admission ticket.

What types of product I can get from Universal Beijing Resort ?

We have a variety of merchandise such as apparels, souvenirs, mugs, stationery, plush toys, collectible items and many more with Universal Logo and IP characters.

Does Universal Beijing Resort offer Halal food ?

Universal Beijing Resort is dedicated to providing diversified food and beverages to our guests. Some restaurants may be able to offer No Pork No Lard option. Please ask our Team Members at the restaurants for detailed information.

Does the admission ticket cover all lands and projects?

With an admission ticket, a guest can access any lands and attractions in Universal Beijing Resort throughout the day. It is a unique and unforgettable journey to guests of all ages with thrilling attractions, immersive live shows, sought-after parades, high-quality services, and accessible utilities. Based on availability and restrictions may apply.

Which channels are available to book ticket? Do all channels have the same price?

Purchasing channels and prices are yet to be released. Please stay tuned.

Will there be a soft opening phase before the official opening of Universal Beijing Resort?

Yes, there will be a Soft Opening phase at Universal Beijing Resort in order to ensure a top-class guest experience after the Grand Opening.

Who are the official travel trade partners of Universal Beijing Resort?

The official travel trade partners of Universal Beijing Resort are (listed alphabetically, not in specific order):
BEIJING TOURISM INTERNATIONAL TRAVEL SERVICE CO., LTD.(BEIJING TOURISM);
BTG INTERNATIONAL TRAVEL & TOURS CO., LTD.(BTG);
BEIJING CENTURY MIND INTERNATIONAL TRAVEL SERVICE CO., LTD.(MINGDE);
BEIJING BTG WELINK TECHNOLOGY CO., LTD.(BTG WELINK);
BEIJING TONGCHENG HUADING INTERNATIONAL TRAVEL SERVICE LTD.(TONGCHENG-ELONG);
BEIJING ZHONGYUAN TRAVEL SERVICE CO., LTD.(ZHONGYUAN);
GZL INTERNATIONAL TRAVEL SERVICE LTD.(GZL);
GUANGZHOU COOL TRIP TRAVEL AGENCY CO., LTD.(YAOCHUFA);
HANGZHOU DINGDANG INTERNATIONAL TRAVEL SERVICE CO., LTD.(FLIGGY);
NANJING TUNIU INTERNATIONAL TRAVEL SERVICE CO., LTD.(TUNIU);
QINGDAO YILUTONGXING INTERNATIONAL TRAVEL CO., LTD.(QUNAR);
SHANGHAI AIRLINES HOLIDAY TOURS CO., LTD.(SAL HOLIDAYS);
SHANGHAI HECHENG INTERNATIONAL TRAVEL AGENCY CO., LTD.(TRIP.COM GROUP);
LVMAMA SYNWALK TRAVEL CO., LTD.(LVMAMA);
SHENZHEN FUN TRAVEL SERVICE CO., LTD.(KLOOK);
TONGCHENG CULTURAL TOURISM DEVELOPMENT CO., LTD.(TONGCHENG-ELONG);
TIANJIN XIGUA TRAVEL CO., LTD.(MEITUAN);
WANCHENG (SHANGHAI) INTERNATIONAL TRAVEL SERVICE CO., LTD.(TRIP.COM GROUP);
CHINA COMFORT TOURISM GROUP CO., LTD.(CCT);
CTG TRAVEL SERVICES CORPORATION LIMITED(CTG);
CHINA CYTS TOURS HOLDING CO., LTD.(CYTS);
BEIJING UTOUR INTERNATIONAL TRAVEL SERVICE CO., LTD.(UTOUR);
CHINA POST TRAVEL AGENCY(CPTA-SHENGHEQINZI).

What will I find at Kung Fu Panda Land of Awesomeness/Transformers: Metrobase/Minion Land/Jurassic World Isla Nublar/Waterworld/The Wizarding World of Harry Potter/Hollywood?

Please check the details in Universal Beijing Resort Offical Website & Mobile Applications.

Which subway line is it to Universal Beijing Resort? Which station is the nearest to Universal Beijing Resort? Which exit is the nearest to Universal Beijing Resort?

Both Line 1 (Batong Line) and Line 7 terminates at Universal Beijing Resort.

Which bus lines are to Universal Beijing Resort?

Both Line 1 (Batong Line) and Line 7 terminates at Universal Beijing Resort.

Which parking lot is the most convenient for self-driving guests?

You can follow the parking instructions or choose valet parking service for more convenience.

When will Universal Beijing Resort officially open to the public?

The estimated Grand Opening of Universal Beijing Resort is in 2021. The specific date is yet to be released. Please follow the official Weibo and WeChat accounts of Universal Beijing Resort for the latest updates.

What I will find at Universal Beijing Resort?

Universal Beijing Resort consists of Universal Studios Beijing, CityWalk and two hotels. The Universal Studios Beijing theme park will feature seven themed lands: Hollywood, Jurassic World Isla Nublar, WaterWorld, Kung Fu Panda Land of Awesomeness, the Wizarding World of Harry Potter™, Transformers: Metrobase and Minion Land. Immensely popular rides and attractions there will take you on an amazing journey with immersive experience. More details are yet to be released. Please follow Universal Beijing Resort's official Weibo and WeChat accounts for latest updates.

What time do Universal Beijing Resort open every day?

Please refer to the operating hours and schedule released on Universal Beijing Resort’s official website & mobile applications.

Where can I find a Automated Teller Machine(ATM) at Universal Beijing Resort?

There are several ATMs in Universal Beijing Resort for cash withdrawal and other financial transactions. These ATMs can be found in multiple locations at the theme park, CityWalk and resort hotels.

Are there designated smoking areas in Universal Beijing Resort?

Yes. To optimize guest experiences, smoking is allowed only in designated smoking areas with clear signages at Universal Beijing Resort. Feel free to go to our Team Members for assistance when needed.

Is Universal Beijing Resort a good place to bring babies and young children?

Yes. There is a staffed Family Center in Hollywood at Universal Studios Beijing that offers a private and quiet place for nursing or feeding babies.

Are tourists allowed to bring tripod/camera stabilizer/selfie stick into the Park?

Yes. As a friendly reminder, please use these camera devices in a safe manner.

Do tourists are allowed to bring pets into the Park? Do disabled people allowed to bring guide dog into the Park?

Guest cannot bring pets except for trained guide dogs who assist persons with disabilities (guide dogs must remain on a leash or in a harness). Guide dogs are not allowed to ride certain attractions.

Does the admission ticket cover all lands and projects?

With an admission ticket, a guest can access any lands and attractions in Universal Beijing Resort throughout the day. It is a unique and unforgettable journey to guests of all ages with thrilling attractions, immersive live shows, sought-after parades, high-quality services, and accessible utilities. Based on availability and restrictions may apply.

Which channels are available to book ticket? Do all channels have the same price?

Purchasing channels and prices are yet to be released. Please stay tuned.

Which hotels are there in Universal Beijing Resort?

The Universal Studios Grand Hotel and NUO Resort Hotel.

What types of restaurants in The Universal Studios Grand Hotel?

There are two main restaurants in the Universal Studios Grand Hotel. The Lotus Garden is the hotel's all-day dining restaurant which offers buffet breakfast and a la carte lunch and dinner in generous portions and perfect for sharing. The menu is well-balanced between Asian and Western dishes. Red Dragon Bar, a Hollywood-style free-standing bar.
NUO Resort Hotel has two main restaurants. Café Royal, the hotel's all-day dining restaurant. This open-kitchen restaurant is open every day for breakfast, lunch and dinner, with special emphasis on Mediterranean-inspired cuisine. Jia restaurant, offers authentic Cantonese cuisine. All ingredients are fresh seasonal.

Is wireless Internet service offered in Universal Beijing Resort?

Yes. We provide free Internet access by Wi-Fi. You can find the resort's Wi-Fi signal on your mobile terminal devices. When you compelet the registration, you can enjoy to surfing the Internet.

What can we find on App?

Currently, the Universal Beijing Resort official mobile application version 1.0 offers guests key functions including Universal Beijing Resort introduction, Customized hand-drawn map of Universal Beijing Resort and User registration & sign in, and more functions will be added to the APP and mini program in the near future.

Next, the Universal Beijing Resort official APP and mini program will upgrade with more functions including online ticket purchase, hotel booking, VIP tour booking, estimated waiting time forecast, parade and show timetable and many more. Please stay tuned to Universal Beijing Resort's official website (www.universalbeijingresort.com) or official Weibo and WeChat account (北京环球度假区) for the latest information about Universal Beijing Resort.

What are the recommended browsers for universalbeijingresort.com?

You can visit UBR’s official website via most of the browsers on the market or browsers installed by default on most mobile phones. You can also obtain more resort information on UBR’s official app or mini programs.

What is Trial Operations?

Trial Operations is a time for us to offer a limited number of invited guests the opportunity to experience Universal Beijing Resort early as we put the finishing touches in preparation for grand opening. During the Trial Operations, Universal Studios Beijing will operate the attractions, entertainment, shops, and restaurants inside the park on a limited and unscheduled basis.

Invited guests will get the chance to experience some of the elements including Universal Studios Beijing, Universal CityWalk Beijing, on-site hotels, as well as various options of food and retail locations for purchase during the Trial Operations period. However not all rides, shows, and venues will be open during this time period.

When will the Trial Operations begin?

The Trial Operations of Universal Beijing Resort will officially start on Sep 1, 2021.

Do I need an admission ticket to enter the park during the Trial Operations phase?

Yes, all invited guests will require a valid Trial Operations ticket to enter the park. If you do not have such an admission ticket, please kindly wait until tickets become available for purchase for the grand opening.
Admission to Universal Beijing Resort Trial Operations will be by invitation only. The identity information of the invited guests will need to be submitted and pre-registered. invited guests must complete ticket and ID verification at the park entrance in order to enter. Invited guests include selected resort partners and a limited number of lucky winners in official marketing activities. Universal Studios Beijing Trial Operations Ticket will not be sold to the general public and cannot be transferred. The general public should be alert to the risks of fraudulent Trial Operations tickets to avoid any personal losses. Meanwhile, Universal Beijing Resort will start Trial Operations to answer guest enquiries through the Universal Beijing Resort Contact Center at +86 4000-688-688 or +86 010-89688688 from Aug 5, 2021. Guests can also learn more via the Universal Beijing Resort Official Website (https://www.universalbeijingresort.com/en) for the latest news and information.

How can I get a ticket to the Trial Operations?

Admission to Universal Beijing Resort Trial Operations will be by invitation only. The identity information of the invited guests will need to be submitted and pre-registered. Invited guests must complete ticket and ID verification at the park entrance in order to enter. Invited guests include related partners who had supported and contributed into the Universal Beijing Resort project and a limited number of fans from our official marketing promotional activities. Universal Studios Beijing Trial Operations ticket will not be sold to the general public. The general public should be alert to the risks of fraudulent Trial Operations tickets (the so-called "experience tickets", "internal tickets" or "advance tickets") to avoid any personal losses. Guests can also learn more via the Universal Beijing Resort Official Website(https://www.universalbeijingresort.com/en) for the latest news and information.

I saw that there are tickets for Trial Operations on the Internet, is it real? Can I purchase from there?

During the Trial Operations period, ONLY invited guests, including selected resort partners and a limited number of lucky winners in official marketing activities will experience Trial Operations by invitation. Universal Studios Beijing Trial Operations Ticket will not be sold to the general public and cannot be transferred. The general public should be alert to the risks of fraudulent Trial Operations tickets to avoid any personal losses.

I have a Universal Studios Beijing Trial Operations ticket, but I cannot make it. Can I transfer my ticket to someone else or defer to a date after the grand opening?

Universal Studios Beijing Trial Operations tickets will be registered with the guest's personal ID. The tickets cannot be transferred or upgraded to other products, nor can the date be changed. If you cannot attend due to personal reasons, it will be deemed as waiving the opportunity. We warmly welcome your visit to the park with an admission ticket after our Grand Opening.

Is it safe to visit during the Trial Operations?

Safety is a top priority for Universal Beijing Resort. The rides, attractions, and shows open during the Trial Operations period have undergone testing and passed stringent standards before invited guests are admitted.

Can I redeem my early booking privilege package offer during the Trial Operations? How shall I use this privilege?

To consumers who have purchased our “early booking privilege package offer” through the Universal Beijing Resort flagship store on Fliggy/Ctrip/Meituan: the privilege offer you had purchased was for the Universal Studios Beijing ticket after Grand Opening and not for the Trial Operations. Your entitlement and usage to that offer remain unchanged and you will be notified in advance when you are able to redeem your offer. Should you have questions regarding the privilege offer, or the prize redemption if you have won a prize in a lucky draw event that organized by the Universal Beijing Resort official flagship store, do not hesitate to contact the call center of your purchasing store. We look forward to welcoming you at Universal Beijing Resort after our Grand Opening.

What types of restaurants that Universal Beijing Resort offers? What's their specific location across resort and how can I find them? What is the consumption standard?

Universal Beijing Resort boasts a wide variety of restaurants featuring different themes and styles. There are three major forms, table service restaurants , quick service restaurants and cart operations, all of which aim to deliver palatable food with a Universal touch to our guests both from China and around the world. We offer different food including the Chinese dishes, western cuisines and global snacks to meet with the diversified needs of guests. Themed restaurants and carts are located within the resort. Please refer to the guide map or the official App for specific locations.

Can we shop or dine at CityWalk without admission tickets to the resort?

Guests are welcome to enjoy the incrediblye shopping and dining available throughout CityWalk without having to puchase an admission ticket.

Where is the water bar in the park? Can we get hot water in the park?

Most of Universal Beijing Resort's food and beverage venues offer various kinds of beverages to guests. Hot water is available at some of the indoor restaurants. Please ask our Team Members for detailed information.

Which restaurants will offer children's tableware?

Universal Beijing Resort is dedicated to providing an enjoyable dining environment and thoughtful service to guests of all ages. Most restaurants will launch tasty and nutritional children meals and provide children-friendly tableware in the near future.

When can we get discount for shopping?

UBR may have seasonal promotions and promotional vouchers issued from time to time. Please follow Universal Beijing Resort's official Weibo and WeChat accounts for updates.

Are there western restaurants at Universal Beijing Resort? Are there any fine-dining restaurants at Universal Beijing Resort?

Hammond's at the Jurassic World Isla Nublar is a table-service restaurant featuring western cuisines. In addition, some fast food restaurants also provide a variety of western style combos to cater for guests with different needs.
Both Hammond's and Sunset Grill are fine-dining restaurants of the resort and are dedicated to creating a Universal-exclusive dining experience with breathtaking views and delicious food.

Are there restaurants where guests can interact with IP characters?

Creating an immersive experience for guests is always Universal Beijing Resort's top priority. Meanwhile, we have been striving for creating IP related food items. We believe that soon enough, guests can enjoy unique and delicious food with their favorite Universal IPs in designated restaurants. Please follow Universal Beijing Resort's official Weibo and WeChat account for latest updates.

What types of product I can get from Universal Beijing Resort ?

We have a variety of merchandise such as apparels, souvenirs, mugs, stationery, plush toys, collectible items and many more with Universal Logo and IP characters.

Does Universal Beijing Resort offer Halal food ?

Universal Beijing Resort is dedicated to providing diversified food and beverages to our guests. Some restaurants may be able to offer No Pork No Lard option. Please ask our Team Members at the restaurants for detailed information.

Does Universal Beijing Resort offer vegetarian diet

Universal Beijing Resort is dedicated to providing diversified food and beverages to our guests. Please ask our Team Members at the restaurants for detailed information.