FAQ

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Is there recommended public transportation to Universal Beijing Resort?

Guests will be able to take the metro to “Universal Resort Station”, which is connected with Metro Line 7 and Batong Line. From the B, C, D exits, guests can walk to the security check area of Universal CityWalk Beijing. Meanwhile, since Beijing Capital International Airport, Beijing Daxing International Airport, Beijing Railway Station, Beijing West Railway Station, and Beijing South Railway Station are all connected with rail transit, guests that arrive in Beijing by plane or train can use rail transit to reach Universal Beijing Resort. You can also take Bus No. 589 and T116 to reach Universal Beijing Resort.

Do I need to wear face mask in the park?

Yes. We are following policies and guidelines set forth by the related Center for Disease Control and Prevention, as well as our park policies, and face masks are required to visit Universal Beijing Resort.

What pandemic prevention measures will Universal Beijing Resort take?

To ensure the health and safety of our guests and team members, please closely follow the Reminder of the Latest Admission Requirement and get access to Universal Beijing Resort Mobile Application for detailed safety guideline, pre-register with ID verification through the official App or mini programs, make the reservation, and enter the park in the reserved timeslot. All guests are required to wear masks and keep social distancing during their visit, bring disinfectant tissues and backup masks, change masks in time etc. More detailed safety guideline of Universal Beijing Resort, please visit https://www.universalbeijingresort.com/zh_CN/ubrbasepage/anquanzhinan

Are there any health services in the park?

Our Health Services facilities are staffed with medical personnel. In Universal Studios Beijing, there are two Health Services locations. One is at the front gate near The Universal Studios Grand Hotel, and the other one is located in Kung Fu Panda Land of Awesomeness. If you have any questions or need special assistance, please ask team members or stop by Guest Services inside the park.

Where can I find an Automated Teller Machine (ATM) at Universal Beijing Resort?

There are several ATMs in Universal Beijing Resort for cash withdrawal and other financial transactions. These ATMs can be found in multiple locations at Universal Studios Beijing, Universal CityWalk Beijing and resort hotels.

Are there designated smoking areas in Universal Beijing Resort?

Yes. To optimize guest experiences, smoking is allowed only in designated smoking areas with clear signage at Universal Beijing Resort. Feel free to go to our team members for assistance when needed.

Can I rent a wheelchair in Universal Beijing Resort?

Yes. Wheelchair rental services are available at the park entrance and Universal CityWalk Beijing. If you need such service, please go to the Wheelchair Rental on the 2nd floor of Hub near Universal CityWalk Beijing or the Stroller Pick-up Services inside the park near the Front Gate. Rides, shows, attractions, elevators, and the parking garage are specially designed for guests in wheelchairs or with other disabilities. In addition, all attractions in the park offer accessible entrances to guests whose disabilities prevent them from waiting in a conventional queue.

Can I park at Universal Beijing Resort?

Yes. Parking instructions will be provided upon arrival. You may also contact us at 4000-688-688 for more information or refer to the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program. In the meantime, you can choose valet parking service at your convenience.

Are there gas stations near Universal Beijing Resort?

There are gas stations in the surrounding area. Charging facilities are also available at the parking garage.

Which parking lot to choose for self-driving guests?

Parking instructions will be provided upon arrival. You may also contact us at 4000-688-688 for more information or refer to the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program. In the meantime, you can choose valet parking service at your convenience

Is there a parking area for bicycles or electronic bicycles?

You may park your bicycles on the 1st floor of the Parking Garage, where there’s a dedicated parking area for bicycles. For electronic bicycles however, we do not offer parking space for the time being.

Can we get drinking water in the park?

Most of Universal Beijing Resort's food and beverage venues offer various kinds of beverages to guests for purchase. Hot water is available at some of the indoor restaurants. There are also water fountains available for guests to use. Please ask our team members for detail information.

Is Wi-Fi available at Universal Beijing Resort?

Yes. Feel free to access the free Wi-Fi (network name: Universal) via your mobile devices, using verification code.

Where can guests store their bags? Can luggage or suitcases be stored somewhere?

There are lockers and Luggage Storage Service Centers at the park entrance and Universal CityWalk Beijing. Bags/containers larger than 56cm length x 36cm width x 23cm height cannot be allowed to enter the park, but can be stored at the Luggage Storage Service Center.

Do I have to queue for attractions on site? Is there any online reservation function?

The details are yet to be released. Please follow the Universal Beijing Resort Official App and mini-programs for the latest updates.

Is Universal Beijing Resort a good place to bring babies and young children?

Yes. There is a staffed Family Center in Hollywood at Universal Studios Beijing that offers a private and quiet place for nursing or feeding babies. Stroller rental service is available at the Rental Service Center in Hollywood.

Where can strollers be rented?

Stroller rental service is available at the Rental Service Center in Hollywood.

How does Universal Beijing Resort rank among Universal Studios in the world?

Universal Beijing Resort is a highly anticipated theme park tourist destination, including the Universal Studios Beijing theme park, the largest Universal theme park at opening, Universal CityWalk Beijing, as well as two hotels.

Can guests buy multiple tickets at once with a single ID?

Universal Beijing Resort has "zero tolerance" for any violation of the interests of consumers, and we will take all necessary risk prevention measures to maintain this principle. Guests with valid ID can purchase up to 5 Universal Studios Beijing One-Day Dated Tickets* through the official App or mini-programs of Beijing Universal Resort. Universal Studios Beijing tickets are valid only for the person whose valid ID is associated with the ticket and cannot be transferred or resold. Universal Beijing Resort's ticket purchase system does not permit a guest to purchase multiple tickets for the same date under a single ID within a single order. In addition, photo validation technology may be used to validate admission when guests check in on the date of visit, therefore mitigating the risk of scalping.
*Please distinguish from the answer of early booking

What are the ticket prices for children and seniors? How are the ages defined?

Approximately 25% discount will be offered for children, seniors, and those with disabilities. Children and seniors will be defined strictly based on age,tickets for guests with disabilities are only valid for the person whose valid ID is associated with the ticket and hold a valid certificate of disability issued by government or official organizations.
Child – ages 3 to 11 at the time of purchase
Senior – ages 65+ at the time of purchase
Disabled – certificate of disability issued by government or official organization at the time of purchase onsite

If we want to stay at Universal Beijing Resort for three days, how can we purchase tickets for three days?

Thank you for your interest in Universal Beijing Resort. We have already released ticketing information including Universal Studios Beijing ticket prices and sales channels through our official platforms soon. Please follow the Universal Beijing Resort Official WeChat account and Universal Beijing Resort Official Weibo account, or download the Universal Beijing Resort Official App for the information. Please be sure to purchase tickets from our official or authorized channels.

Does the admission ticket cover all lands and projects?

With an admission ticket, a guest can access all lands and attractions in Universal Studios Beijing throughout the day. Some restrictions and exclusions may apply.

Can tickets purchased in advance be returned for a refund if not used? What is the refund and change policy?

Refund Policy: permits the ticket to be refunded for free before 00:00 at least 2 days prior to the visit date. Between 00:00 two days prior to the visit date and 23:59 one day prior to the visit date, the ticket is refundable with a service fee RMB 80 per ticket. Thereafter, the ticket is non-refundable.
Modification Policy: The dated ticket can be modified once with a new dated ticket, provided the new ticket is of equal value. Eligibility is subject to availability, and date changes must occur before 00:00 at least 2 days prior to the visit date. Change of a dated ticket for a different category of dated ticket is not permitted; guests can refund their original ticket and purchase a new ticket for their new dated ticket category.
Further details will also be available in the admission product terms and conditions.

What kinds of certificates have tickets discounts? Can tourists use their Teacher Certification/Military ID to get ticket discounts?

Discounts are offered for children, seniors, and those with disabilities. There are no discounts available for other certificates or other types of ID for now.

How many Universal Studios Beijing tickets do you sell per day? Will you control the in-park guest traffic?

Universal Studios Beijing will follow the relevant regulations on epidemic prevention and government's requirements on the maximum number of guests in the park, and take appropriate approaches to manage attendance to ensure a safe and comfortable experience for guests.

Do I still need a ticket to enter the park on the next day if I stay at a hotel in Universal Beijing Resort?

A valid admission ticket is required to enter the theme park. Please confirm the valid date of your ticket in advance.

Can I purchase a ticket on site?

During pandemic control period, on-site ticketing including theme park tickets and other admission products are not available.
(Except for Universal Studios Beijing One-Day Dated Ticket-Disabled, which is only available to those with a valid certificate of disability issued by the government or an official organization). Please do purchase your tickets online in advance and plan your trip accordingly.

How to avoid fake tickets when purchasing tickets on other platforms?

To avoid getting fake tickets, consumers can buy ticket through the Universal Beijing Resort official ticketing channels and 21 official travel trade partners.
·       Official ticketing Channels including Universal Beijing Resort Official App, our official mini programs, our Contact Center (hotline: 4000-688-688, 86-010-89688688), as well as Universal Beijing Resort Fliggy Flagship Store.
·       Official ticketing Channels including Universal Beijing Resort Official App, our official mini programs, our Contact Center (hotline: 4000-688-688, 86-010-89688688), as well as Universal Beijing Resort Fliggy Flagship Store.
·       More details about the official travel trade partners are available via the Universal Beijing Resort Official Website.

How can I reduce the queuing time and have more time for more experience?

To enjoy faster access, you may purchase Universal Express and VIP Experience. You may purchase or find more details of the product options and highlights in the Universal Beijing Resort Official App. We also recommend that you pay attention to the attractions queue time through the Universal Beijing Resort Official App or in-park tip boards.

If the ticket price drops after purchase, can the price difference be refunded to the guests who have purchased at the previous higher price?

Any ticket price adjustments must be done via a refund and subsequent repurchase. Please refer to the Ticket Refund and Change Policy.

Which channels are available for disabled people to buy tickets?

Please purchase tickets for disabled people at ticket sales booth near the front gate of the park. For query, please contact our call center at 4000-688-688.

Is the ticket one-time? Can I enter the park for multiple times within the validity period (such as a single day)?

Guests can enter the park multiple times by photo validation within the valid date(s) and time of tickets.

Can I cancel or change the schedule I've booked for Universal Express?

A Universal Express pass can be used within the validity period for the entire a day without having to reserve a specific time. However, you need to specify an entry date and register your ID card when making the purchase, and the Universal Express pass is not transferable. Please refer to product terms & conditions for the cancellation and refund policy.

If I want to visit the park again on a second day, do I still need to purchase Universal Express for the second day?

Each Universal Express is valid only on a specific visitation date. Universal Express can be purchased before the visitation date. When Universal Express is available for sale, you may purchase it on multiple channels including Universal Beijing Resort Official App, Universal Beijing Resort Official Alibaba Mini Program and WeChat Mini Program.

What hotels are there in Universal Beijing Resort? What class do these hotels belong to?

The Universal Studios Grand Hotel:Deluxe Themed Hotel
NUO Resort Hotel:Luxury Resort Hotel

What benefits can hotel guests enjoy?

Guests who stay at The Universal Studios Grand Hotel and NUO Resort Hotel will enjoy Early Park Admission to selected land(s) or attractions inside Universal Studios Beijing on the day of park visitation up to one hour before the theme park opens to the public. Valid theme park admission is required.
Guests staying in The Universal Studios Grand Hotel can enjoy Despicable Me Character Breakfast which will offer a truly different dining experience 7 days a week, featuring one of your favorite mischievous Minions from the blockbuster Illumination franchise. NUO Resort Hotel will offer Despicable Me Character Brunch in Sunday
NUO Resort Hotel has an elegant NUO SPA and in-door swimming pool. The Executive Lounge guests can enjoy buffet breakfast, all-day refreshments, and gourmet bites in the evening.

What are the features of the hotels at Universal Beijing Resort?

The Universal Studios Grand Hotel:
As the first-ever Universal-themed hotel, The Universal Studios Grand Hotel, resplendent in classic, dazzling glory, will offer a contemporary interpretation of the Hollywood Golden Age. The hotel combined classic Spanish architecture with stunning contemporary design.

NUO Resort Hotel:
Debuting as the first-ever resort hotel from NUO, one of the country’s first homegrown luxury hotel brands, NUO Resort Hotel is designed to create the feel of a private retreat and a serene oasis surrounded by picturesque gardens and set along the waterways of the resort, offering a peaceful setting yet staying close to all the action.

Which hotel is more suitable for parents with kids?

The Universal Studios Grand Hotel:
Kung Fu Panda themed rooms available.
Movie-themed Kids’ Club boasting an atmosphere of a movie theater.
Despicable Me Character Breakfast (only for guests who separately purchase the Despicable Me Character Breakfast): Universal Studios The Lotus Garden, every day from 6:30 to 10:00

NUO Resort Hotel:
Indoor Swimming Pool
Kids’ Club provides an endless source of children’s activities to keep the fun going even longer
Despicable Me Character Brunch
(only for guests who separately purchase the Despicable Me Character Brunch):
Café Royal, 12:00-15:00, every Sunday
Lavish Buffet Breakfast at Café Royal (Monday to Sunday from 6:30 am till 10:00 am)
An elegant NUO SPA
The Executive Lounge guests can enjoy buffet breakfast, all-day refreshments, and gourmet bites in the evening

What restaurants are available at the NUO Resort Hotel?

There are three dining options at NUO Resort Hotel. Large, light-filled rooms provide a supremely comfortable stay, while dining options cater to every preference - from exquisite Cantonese cuisine in the grand Qing-inspired JIA restaurant, to delicious buffet and à la carte offerings at Café Royal. Our tea master provides an interactive experience for guests that features a full selection of China’s famous teas in The Lobby Lounge.

Is there an age requirement to stay at the hotel?

Guests under 18 must have a parent or guardian accompany them at check in. Every room must have at least one adult.

Are pets or animals allowed in the hotels?

Bringing animals or pets is strictly prohibited in the hotels other than trained guide dogs who assist persons with disabilities (guide dogs must remain on a leash or in a harness). Please note that guide dogs may not be permitted to enter certain areas.

What characters will show up in the Despicable Me Character Breakfast/Brunch?

Popular characters from the Despicable Me movies will pop in to say hello throughout the Despicable Me Character Breakfast/Brunch, including Gru and his three daughters: Margo, Edith, and Agnes. The Minions Kevin and Bob will also be there to party with you!
* The characters in the Despicable Me Character Breakfast/Brunch may change without prior notice depending on the actual situation.

Is it possible to have an extra bed in a hotel room?

Extra beds are not available in hotel rooms at the moment. If the number of actual staying guests exceeds the room’s capacity, then additional room booking is required (subject to the hotel's reservation availability). The room capacity varies by room type.
Most of the rooms in both hotels are double queen rooms, with two large beds for up to 4 people total. There are also several connecting rooms or suites available.
There is a foldable sofa bed in The Universal Studios Grand Hotel’s king rooms and suites. A sofa bed may be used to accommodate a third adult or a child at an additional charge of RMB 300 plus 6% VAT, per night per room. When making your reservation request, please kindly indicate your query in the field of “Special Request” or upon check-in. This service is on a 'request basis only' and subject to availability.

How to get to the Universal Beijing Resort hotels?

How to get to The Universal Studios Grand Hotel:
By subway: Ba Tong Line and Line 7 to Universal Resort Station
By car: Courtyard No.2, Sunrise Avenue, Tongzhou, Beijing.
The hotel is located right at the Universal Studios Beijing theme park main entrance and offers 500 car parking spaces.

How to get to NUO Resort Hotel:
By subway: Ba Tong Line and Line 7 to Universal Resort Station
By car: Courtyard No.1, Sunrise Avenue, Tongzhou, Beijing.
The hotel is located next to the Universal Studios Beijing theme park main entrance and offers 240 car parking spaces.

As a hotel guest, can I enjoy Early Park Admission to Universal Studios Beijing?

Hotel guests have the privilege of Early Park Admission via the Universal Studios Beijing VIP Experience entrance.
* Guests who stay at The Universal Studios Grand Hotel and NUO Resort Hotel will enjoy Early Park Admission to selected land(s) or attractions inside Universal Studios Beijing on the day of park visitation up to one hour before the theme park opens to the public. Valid theme park admission is required.

What hotel room types are available to book?

Room Categories in The Universal Studios Grand Hotel:
Deluxe King Room /Deluxe Double Queen Room /Grand Deluxe King Room /Hollywood Boulevard View King Room /Hollywood Boulevard View Double Queen Room /CityWalk View King Room /CityWalk View Double Queen Room /Kung Fu Panda Double Queen Room /Deluxe Suite /Kung Fu Panda Family Suite /Premium Suite/Hollywood Suite
*Room size starts from 30 sqm

Room Categories in NUO Resort Hotel:
Deluxe King Room /Deluxe Double Queen Room /Garden View King Room /Garden View Double Queen Room /Grand Executive Studio Room /Executive Double Queen Room /Deluxe Suite/NUO Suite
*Room size starts from 50sqm; all bathrooms have natural light; NUO Pu’er tea making amenities in each room
Most of the rooms in the two hotels are double queen rooms, with two large beds for up to 4 people total. There is also several connecting rooms or suite rooms available.

I can't book a hotel room in the Universal Beijing Resort. Are there any other good hotels that you recommend?

Thank you for the question. Aside from the hotels in Universal Beijing Resort, we provide the following list of hotels based on comprehensive consideration, for your reference:
Beijing Hotel NUO
Grand Hotel Beijing
Beijing Hotel
Kempinski Hotel Beijing Lufthansa Center
NUO Hotel Beijing
Hotel New Otani Chang Fu Gong
The Great Wall Hotel Beijing
Jianguo Boutique Hotel
Jianguo Boutique Hotel (Tongzhou)
Grand Gongda Jianguo Hotel

Are guests allowed to enter the park by using other kinds of certificates (passport/drive license/health insurance card)

Guests must have valid tickets for entry into Universal Studios Beijing and are requested to provide valid government ID cards for verification:
o For residents of Mainland China: Resident ID
o For residents of Hong Kong, China and Macao, China: Mainland Travel Permit for Hong Kong and Macao Residents
o For residents of Taiwan, China: Mainland Travel Permit for Taiwan Residents
o For foreign citizens: Passport

Do foreign tourists need to use their passports to enter the park?

Yes. Overseas guests are required to present passports for park admission.

Can tourists enter the park if their ID cards are missing?

If your ID card is missing before entering the park, you may go to Guest Services or Ticket Sales Booth for help. Our team members will assist you to verify identity and to enter the park in alternative ways such as applying for a temporary admission card.

What ID cards do I need for park admission if I am from Hong Kong / Macao / Taiwan regions?

Guests must have valid tickets for entry into Universal Studios Beijing and are requested to provide valid government ID cards for verification:
o For residents of Mainland China: Resident ID
o For residents of Hong Kong, China and Macao, China: Mainland Travel Permit for Hong Kong and Macao Residents
o For residents of Taiwan, China: Mainland Travel Permit for Taiwan Residents
o For foreign citizens: Passport

Does Universal Beijing Resort allow teenagers (under 16 years old) with IDs to go into the park without parents?

Guests under the age of 16 must be accompanied by a guest 16 years of age or older.

What types of personal items are prohibited when visiting Universal Beijing Resort?

You may refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations, as well as further details via the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program.

Are guests allowed to bring tripod/camera stabilizer/selfie stick into the park?

You may bring these camera devices into the park, but not on rides due to safety concerns. Please refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations, as well as further details via the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program. As a friendly reminder, please use these camera devices in a safe manner.

Are guests allowed to bring pets into the park? Are service animals allowed in the park?

Trained guide dogs are welcome at Universal Beijing Resort. Animals who do not meet the definition of a guide dog will not be permitted in the resort. Guests with visual disabilities accompanied by a guide dog need to present their disability certificate to a Team Member or provide the disability certificate number at the entrance to the Resort. Guide dogs must remain on a leash or a harness and under the control of their handler at all times. Please note that guide dogs may not be permitted to ride certain attractions.

Can guests bring their own strollers into the park?

Yes. Please pay close attention to your personal stroller and your belongings for safety purposes. Please refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations, as well as further details via the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program.

Is there a seating capacity for the shows? Is a seat guaranteed for me if I arrive on time?

Most shows will have a seating capacity to ensure the safety and best possible viewing experience for our guests. Early arrival is encouraged to get the best possible seats.

What are the specific requirements and limits of rides and attractions for children in the Universal Beijing Resort?

Please refer to the Guide for Rider Safety and Accessibility for detailed information related with specific requirements and limits for children.

Does Universal Beijing Resort allow guests to bring food into the park? What types of food are allowed?

Universal Beijing Resort offers a variety of fresh and delicious food options for our guests to enjoy at restaurants and concession stands throughout our resort Universal Beijing Resort offers a variety of fresh and delicious food options for our guests to enjoy at restaurants and concession stands throughout our resort at a variety of price points. You may refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations, as well as further details via the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program.

Which attractions have limits of heights/ages?

Please refer to the Guide for Rider Safety and Accessibility. You could scan the QR code on the signage at the entrance of each ride attraction to learn more details, or consult with staff on site for detailed information.

What if I have physical problems from experiencing stimulating games or rides?

If you feel uncomfortable or encounter any physical conditions, please approach our team members for help. Please refer to the Guide for Rider Safety and Accessibility for further details.

Are guests allowed to wear clothes with characters? How about Cosplay?

Clothing that may mislead guests into thinking you are a team member or entertainer of Universal Beijing Resort is prohibited. Please refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations, as well as further details via the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program.

Can I bring glass bottles with me into Universal Beijing Resort?

Guests are not allowed to bring glass bottles with them into Universal Beijing Resort, due to safery concern.  
Meanwhile, to ensure a safe and pleasant experience for all guests, please note that for safety and to avoid impacts on other guests, the following food and drinks will not be allowed into the Resort (except for medical, infant, or special dietary needs): 
•        Alcoholic beverages (e.g. beer, spirits, etc.)
•        Foods that need to be heated or processed (e.g. instant noodles, cold food, instant hotpot, etc., which need to be processed by adding hot water, microwave heating, or self-heating) 
•        Food and drinks in glass containers (e.g. soda in glass bottles, etc.)
•        Food and drinks with pungent odors (e.g. durian, etc.) 

Are all rides open year-round?

In consideration of extreme or severe weather or air quality that may impact our Operations (e.g. snow, rain, hail, lightning, sandstorm, air pollution, etc.), park capacity, health and safety, special events, and other necessary circumstances, all or parts of park are subject to change or closure from time to time without notice. For more information, please refer to the Universal Beijing Resort and Universal Studios Beijing Rules and Regulations.

Can we shop or dine at Universal CityWalk Beijing without admission tickets to Universal Studios Beijing?

Guests are welcome to enjoy incredible shopping and dining available throughout Universal CityWalk Beijing without having to purchase an admission ticket.

How’s the price of food & beverage in the park?

Universal Beijing Resort offers a range of choices at a variety of price points to meet the needs of all guests at a variety of food & beverage venues throughout our resort.

What types of restaurants does Universal Beijing Resort offer? What's their specific location across the resort and how can I find them?

Universal Beijing Resort boasts a wide variety of restaurants featuring different themes and styles and a variety of price points. There are three major forms, table service restaurants, quick service restaurants and food carts, all of which aim to deliver unique and immersive food experiences with a Universal touch to our guests both from China and around the world. We offer different food including Chinese dishes, western cuisine and international snacks to meet the diversified needs of our guests. Restaurants and food carts are located in all the lands within the resort. Please refer to Park Guide Map or the Universal Beijing Resort Official Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program for specific locations.

Does Universal Beijing Resort offer children’s meals?

Universal Beijing Resort is dedicated to providing an enjoyable dining environment and thoughtful service to guests of all ages. Most restaurants will offer tasty and nutritional children’s meals.

Does Universal Beijing Resort offer vegetarian dishes?

Universal Beijing Resort is dedicated to providing diversified food and beverages to our guests offering a wide range of selections and price points. Some restaurants may be able to offer vegetarian options. Please ask our Team Members at the restaurants for detailed information.

If I'm staying at a Universal Beijing Resort hotel, can I charge purchases in Universal Studios Beijing or Universal CityWalk Beijing to my room?

Purchases in Universal Studios Beijing and Universal CityWalk Beijing cannot be charged to a hotel room account.

When can we get a discount for shopping?

Universal Beijing Resort may have seasonal promotions and issue promotional vouchers from time to time. Please follow the Universal Beijing Resort Official Website, App, Alibaba Mini Program and WeChat Mini Program for updates.

If I'm staying at a Universal Beijing Resort hotel, can purchases made in Universal Studios Beijing or Universal CityWalk Beijing be delivered to the hotel I stay?

Items purchased at Universal Beijing Resort owned and operated stores in Universal Studios Beijing can be delivered to the designated on-property hotel where the guest is staying.  Please ask our team members for detailed information.

Can the goods purchased be returned by mailing services? Which party shall bear the related mailing costs?

Please refer to the merchandise exchange and refund policy for specific products or contact our guest services hotline: 4008-778899 for more information. You may also refer to the Universal Beijing Resort Merchandise Exchange and Refund Policy.

Is wireless Internet service offered in Universal Beijing Resort?

Yes. We provide free Internet access by Wi-Fi. You can find the resort's Wi-Fi signal on your mobile terminal devices. When you compelet the registration, you can enjoy to surfing the Internet.

What can we find on App?

Currently, the Universal Beijing Resort official mobile application version 1.0 offers guests key functions including Universal Beijing Resort introduction, Customized hand-drawn map of Universal Beijing Resort and User registration & sign in, and more functions will be added to the APP and mini program in the near future.

Next, the Universal Beijing Resort official APP and mini program will upgrade with more functions including online ticket purchase, hotel booking, VIP tour booking, estimated waiting time forecast, parade and show timetable and many more. Please stay tuned to Universal Beijing Resort's official website (www.universalbeijingresort.com) or official Weibo and WeChat account (北京环球度假区) for the latest information about Universal Beijing Resort.

What are the recommended browsers for universalbeijingresort.com?

You can visit UBR’s official website via most of the browsers on the market or browsers installed by default on most mobile phones. You can also obtain more resort information on UBR’s official app or mini programs.